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American Homeowners Association (AHA)® Statement of Privacy

Last updated November 4th, 2004

At American Homeowners Association (AHA)®, we are committed to protecting your privacy and are continually developing technology that gives you the most powerful and secure online experience. If you are a non-member, you can travel through much of our site without giving us any information about yourself. If you are a member, we will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Sometimes we do need additional information to provide the services that you request, and this statement of privacy explains data collection and use in those situations.

Collecting your Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you are asked to register before obtaining certain benefits, ordering e-mail newsletters, referring friends or when purchasing products. Personal information collected by the American Homeowners Association is generally limited to name, e-mail address and location but may include other information when needed to provide a service you requested.

When you register for email newsletters and reminders, we may ask you to register your profile electronically. When you do, we keep this registration information on file with any information you've already given us on previous visits to our Web site. This is considered your personal profile.

If you ever want to review or update your profile, simply visit the click on the add/edit profile feature and edit your personal information. When you do so, we'll ask you to disclose your American Homeowners Association Membership Number so that only you can access your profile.

The Log In service assigns a personal identification number and sends it to your computer in the form of a small text file, called a "cookie." The use of this cookie allows the site to recognize you as a member and allows you to visit other areas of the web site without having to sign in to each Web page.

Use of your Personal Information

We use your personal information for four primary purposes:

  • To make the site easier for you to use by not making you enter your personal information more than once
  • To insure your online experience is secure
  • To help us create and deliver content most relevant to you.
  • To alert you to benefit features, special offers, updated information and other new services from American Homeowners Association (AHA).

We occasionally hire other companies to provide limited outsourced services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services and sending postal mail. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

American Homeowners Association will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on American Homeowners Association or the site; (b) protect and defend the rights or property of American Homeowners Association, Inc. and its family of Web sites, and, (c) act in urgent circumstances to protect the personal safety of users of American Homeowners Association, Inc. its Web sites, or the public.

Control of your Personal Information

When you enroll as a member, or otherwise give us personal information, American Homeowners Association will not share that information with third parties without your permission, other than for the limited exceptions already listed. It will only be used for the purposes stated above.

Registering also allows you to tell us how or whether you want American Homeowners Association to communicate with you such as with our monthly member benefits e-newsletter Homewise, or our free seasonal reminders. You may unsubscribe to these membership publications at any time.

American Homeowners Association may send out e-mails periodically in the event of issues related to a product or service you requested. If applicable, you can not unsubscribe from receiving these mailings as these notifications are considered an essential notice concerning a service you have chosen.

Access to your Personal Information

We will provide you with the means to ensure that your personal information is correct and current. You may review and update this information at any time by accessing Add/Edit my profile on the home page of the website. You may:

  • View and edit personal information you have already given us.
  • Tell us whether you want American Homeowners Association to send you marketing information.
  • Choose whether you want third parties to send you their offers by online and postal mail.
  • Subscribe or cancel subscriptions to newsletters about our membership services and products.

Security of your Personal Information

American Homeowners Association strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

Your personal information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access. Your information may be stored and processed in the United States or any other country where American Homeowners Association, its subsidiaries, affiliates or agents are located.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your American Homeowners Association Membership Number, so do not share this with others.

Protection of Children's Personal Information

The American Homeowners Association site does not publish content that is targeted to children. However, if you are concerned about your children providing American Homeowners Association with any personal information without your consent, please insure that you protect your American Homeowners Association Membership Number thus restricting access to your personal profile.

Use of Cookies

To ensure we are publishing content customers need and want, American Homeowners Association collects aggregated site-visitation statistics using cookies. We track individuals' use of the site to improve online content distribution to personalize your online experience.

A cookie is placed on the customer's machine (if the customer accepts cookies) upon enrolling as a member.

Web beacons, also known as clear gif technology, or action tags, assist in delivering the cookie. This technology tells us how many visitors clicked on key elements (such as links or graphics) on an American Homeowners Association Web page. We do not use this technology to access your personally identifiable information on American Homeowners Association; it is a tool we use to compile aggregated statistics about American Homeowners Association Web site usage. We do not share tracking information outside of American Homeowners Association, and do not allow other companies to place clear gifs on our sites.

If you choose to not have your browser accept cookies from the American Homeowners Association Web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to receive the service offerings on the site.

Verisign Certification

American Homeowners Association is a licensee of the Verisign Secure Site Program. Verisign is an independent, organization whose mission is to build trust and confidence in the Internet by promoting the use of security practices. Because American Homeowners Association wants to demonstrate its commitment to your privacy and security, we have agreed to have our security practices reviewed for compliance by Verisign. By displaying the Verisign securemark, American Homeowners Association is a complying licensee recognized by Verisign.

If you are still concerned about the security of the American Homeowners Association websites, then you may visit Verisign at www.verisign.com or e-mail Verisign at support@verisign.com.

Changes to this Statement

American Homeowners Association will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this Statement, American Homeowners Association will notify you by placing prominent notice on the Web site.

Contact Information

American Homeowners Association welcomes your comments regarding this Statement of Privacy, please contact us via e-mail at memberservices@ahamembership.com or postal mail.

American Homeowners Association Privacy
3001 Summer Street
Stamford, CT 06905